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4
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Victor Zambrano 3/3/2016
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Private. Collaborators only.
Selection made on Version 18
But as designers construct these systems, what of the systems that interact with those systems? What about systems of local commerce and the civic engagement that is predicated upon it? Or the systems of unions that emerged after generations of labor struggles? Or the systems that provided compensation for some reasonable number of artists? When designers center around the user, where do the needs and desires of the other actors in the system go? The lens of the user obscures the view of the ecosystems it affects.
The lens of the user obscures the view of the ecosystems it affects.
This is wonderful! Thanks Kevin.
 
It summarises some very deep annoyances I had and could not describe. It unveils the reason why many designers design for themselves (because they can see themselves as a “user”) or why every conversation with stakeholders ends up with everyone in the room describing how they would use the product/service (as, again, they also see themselves as a, and perhaps the quintessential, “user”).
 
“Seeing the trees for the forest”.
 
Now we need a word that describes the forest and not the trees, which is perhaps what Don Norman intended by adding “Experience”.